Last Updated: 5th May 2025.
At EPIYK, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website [www.epiyk.co.uk] and purchase our products.
1. Information We Collect
When you visit our site, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing/shipping address, and payment details when you place an order.
- Technical Data: IP address, browser type, time zone, device type, and pages you visit on our website.
- Usage Data: How you use our website, including interaction patterns and navigation paths.
- Cookies and Cache Data: See sections 6 and 7 below.
2. How We Use Your Information
We use your information to:
- Process and ship your orders
- Send order updates and notifications
- Respond to customer service inquiries
- Improve website performance and user experience
- Run marketing campaigns and promotions (if opted in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your data only with trusted third parties to perform the following:
- Payment gateways (e.g., PayPal)
- Shipping services (e.g., Royal Mail, Amazon Shipping)
- Marketing tools (e.g., email services if opted in)
- Website hosting and analytics providers
All third parties are required to keep your data secure and use it only for their specific purpose.
4. Data Storage and Security
Your personal information is stored securely and protected against unauthorized access, disclosure, or destruction. Sensitive data like payment information is processed via secure encryption protocols and not stored on our servers.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent at any time (for email marketing or cookies)
- Request a copy of the data we hold on you
- File a complaint with a data protection authority
To exercise these rights, email us at: contact@epiyk.co.uk
6. Cookies Policy
Our website uses cookies to enhance your experience. Cookies are small files stored on your device to help us:
- Remember your cart items and preferences
- Understand how visitors use the site (via tools like Google Analytics)
- Enable social media sharing features
- Show relevant ads (if applicable)
You can manage cookie settings through your browser preferences.
7. Caching and Performance Optimization
To improve website speed, we may use browser caching and third-party caching tools. This may temporarily store certain website files on your browser or server. These caches do not store personal information but improve loading performance.
If you experience outdated content due to caching, try clearing your browser cache or contact us.
8. Third-Party Services
Our site may use services like:
- Google Analytics – tracks site usage
- Facebook Pixel or TikTok Pixel – for remarketing and ad performance tracking
- Mailchimp/Email tools – for email marketing (if subscribed)
These tools may collect non-personal data about your behavior on our site. You can opt out of tracking via their respective privacy settings.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
11. Contact Us
For any questions regarding this policy, please contact us:
📧 Email: contact@epiyk.co.uk
📍 Address: 39 frenchwood avenue, Preston PR1 4ND.